Terms of Service
Last Update: 21st August 2025
Where to find information about us and our content and services
You can find everything you need to know about us, Sophos Education Ltd (company number 14321333, with a registered address at 10 St Edmunds Square London SW13 8SA “Sophos Education”, “our”, “we”, “the Company”) is a company registered in England and Wales that provides an online platform for Tutoring services (hereinafter the “Platform”) under the domain https://studia.io , and our content and services on our website before you sign-up.
You must be 18 years old to agree to these terms
If you are under 18 years old, your parent or guardian will need to complete the sign-up process and agree to these terms.
We charge you when you set up your subscription to our services
Thereafter, we take monthly or annual payments depending on your selection during sign-up.
We pass on increases in VAT
If the rate of VAT changes during the course of your subscription, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We're not responsible for delays outside our control
If our supply of our content is delayed by an event outside our control, such as tutor illness, or technical difficulties, we contact you as soon as possible to let you know and do what we can to reduce the delay.
Your legal right to change your mind.
You have a legal right to change your mind about your subscription and can cancel anytime. You may use our services for the remainder of the month until your subscription is cancelled.
You have rights if there is something wrong with the content and services
Notify us. If you think there is something wrong with our content and services, you should contact our Customer Service Team: team@studia.io
Your rights and remedies.
We honour our legal duty to provide you with content and services that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. Remember too that you have several options for resolving disputes with us.
Summary of your key legal rights
The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality. If our digital content is faulty, you're entitled to a repair or a replacement. If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back. If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.
We can change our content and services and these terms
Changes we can always make. We can always change our content and services:
- if you opt-out of receiving personalised content;
- to reflect changes in relevant laws and regulatory requirements;
- to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't materially affect your use of our content and services; and
- to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it.
We can suspend supply (and you have rights if we do).
We can suspend the supply of our content and services. We do this to:
- deal with technical problems or make minor technical changes;
- update our content to reflect changes in relevant laws and regulatory requirements; or
- make changes to our content.
We can withdraw our content and services
We can stop providing our content and services at any time. We let you know at least 14 days in advance and will cancel your membership accordingly so that no further funds will be paid.
We can end your subscription
We can end your subscription and claim any compensation due to us if:
- you don't make any payment to us when it's due and you still don't make payment within 3 days of our reminding you that payment is due; or
- otherwise breach these terms and conditions or our Website Terms of Use.
We don't compensate you for all losses caused by us or our content and services.
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section. We're not responsible for delays outside our control.
- Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
- A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is excluded as our services and content are for personal use only.
Losses we never limit or exclude.
Nothing in these terms shall limit or exclude our liability for:
- death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
- fraud or fraudulent misrepresentation;
- any matter in respect of which it would be unlawful for us to exclude or restrict liability.
No implied terms about content and services.
We exclude all implied terms to the extent permitted by law.
We use your personal data as set out in our Privacy Policy
How we use any personal data you give us is set out in our Privacy Notice.
You have several options for resolving disputes with us
Our Customer Service Team. Contactable by team@studia.io, they will do their best to resolve any problems you have with us or our content and services.
You can go to court.
These terms are governed by English law. Wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to this subscription
We can transfer your subscription, so that a different organisation is responsible for supplying your content and services. We'll tell you in writing if this happens and if you are a consumer we'll ensure that the transfer won't affect your rights under the contract.
You can only transfer your subscription to someone else if we agree to this.
Nobody else has any rights under this subscription. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn't mean we can't do it later.